NEW Business books by Pauline Rowson

Successful Sales
Get Brilliant Results Fast

This step-by-step guide to successful sales looks at how to build sales rapport and effective body language as well as how to conduct telemarketing, cold calling and appointment making - skills vital to any business wanting to make more sales.

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Successful Marketing
Get Brilliant Results Fast

Practical and easy-to-use, this book is a step-by-step guide to learning effective marketing quickly and easily. From direct mail to marketing online, this handy guide shows readers how to market their product or service to win more business.

Review

"This is an excellent book which targets all aspects of marketing in an easy to read form. No hard to understand jargon which is very off putting in some marketing books. Just the facts you need to help you identify and target customers and potential customers. This book covers all aspects of marketing with Action Points throughout and Quick Recaps at the end of each chapter. Ideal for anyone who wants to grow their business and stay ahead of the competition" Ann Baldwin

Successful Customer Service
Get Brilliant Results Fast

This is a step-by-step guide to the key elements of excellent customer service. It explores how customer service can make more profit, win more customers, and get existing customers to spend more – essential information for all business owners and managers.

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